What should I send for product support?
Include your order number if available, product name, colour and clear photos or videos of the part or setup you need help with.
Support & guidance
We’re here to help.
Speak directly with the Mimi Baby team for LUNO setup guidance, AVARO ISOFIX support, Mimi Meets bookings, delivery questions, warranty assistance and after-sales support.
Product guidance
LUNO setup help
Safety support
AVARO & ISOFIX
After-sales
Warranty & support
Resources
Manuals & guides
South African support
Personal support from Mimi.
We aim to respond as quickly as possible during working hours. For faster assistance with LUNO setup choice, AVARO ISOFIX questions, Mimi Meets bookings, warranty queries or order support, WhatsApp is usually the quickest option.
Email support
hello@mimibaby.co.za
General enquiries, product support and after-purchase assistance.
WhatsApp support
Start a WhatsApp conversation
Product guidance, setup questions, Mimi Meets bookings and quicker everyday assistance from the Mimi Baby team.
Guides & resources
Setup and safety resources
Explore LUNO setup guidance, AVARO information and component-specific safety support before purchasing.
Contact Mimi.
Quick answers
Before you contact us
Can Mimi help me choose a LUNO setup?
Yes. Mimi Baby can help you compare the LUNO 2-in-1, 3-in-1 and Complete 4-in-1 by routine and by what each setup includes.
Can I ask about AVARO installation?
Yes. Mimi Baby can guide you to the correct AVARO manual and ISOFIX support resources. Always follow the AVARO manual and your vehicle manual before use.
Can I book Mimi Meets?
Yes. Use WhatsApp or the contact form to ask about Mimi Meets availability and product viewing options.