Q: How many days do I have to return a Mimi Baby product? A: You have 7 calendar days from the date you receive your item to request a return.
Q: What conditions must a product meet to be eligible for return? A: To qualify for a return, the product must • Be unused and in the same condition as received • Be in the original packaging • Include proof of purchase
Q: Do I need to pay for return shipping? A: Yes. Customers are responsible for return shipping costs. Original shipping fees are non refundable, and return shipping costs will be deducted from your refund where applicable.
Q: How will I receive my refund? A: Once your return has been received and inspected, and approved for resale, your refund will be issued to the original payment method. Refund timing depends on your payment provider.
Q: What if my item is faulty? A: If your product has a manufacturing fault, please refer to our Warranty Policy and contact us via email. Faulty items are handled separately from standard returns.
Warranty
Q: How long is the Mimi Baby warranty period? A: Mimi Baby products are covered by a 12 month warranty from the date of purchase.
Q: What does the Mimi Baby warranty cover? A: The warranty covers manufacturing faults and workmanship issues under normal use.
Q: What is not covered under warranty? A: The warranty does not cover • Misuse or negligence • Improper installation or care • Normal wear and tear • Damage caused by accidents • Demo or end of range products
Q: Who can submit a warranty claim? A: Warranty claims may only be submitted by the original purchaser with valid proof of purchase. The warranty is not transferable.
Q: How do I make a warranty claim? A: Please email hello@mimibaby.co.za with your order details and a description of the issue. Our customer care team will guide you through the process.
Features and Use
Q: Do Mimi Baby infant car seats rotate 360 degrees? A: No. Mimi Baby infant car seats are fixed rear facing, which is the recommended position for newborn and infant safety.
Q: Do Mimi Baby infant car seats have a support leg or top tether? A: When used with the Mimi Luno ISOFIX base, the infant car seat includes a support leg for added stability. A top tether is not part of the current infant car seat design. The seat can also be installed using a vehicle seatbelt without the ISOFIX base where required.
Q: Can Mimi Baby infant car seats be used with strollers? A: Yes. Mimi Baby infant car seats are travel system compatible and can be securely attached to the Mimi Luno stroller using car seat adapters.
Q: How do I know when my baby has outgrown the infant car seat? A: Your baby has outgrown the seat when they exceed the height range of 40 to 87 cm, or when their head reaches the top of the seat shell, whichever comes first.
Stroller and Carrycot Use
Q: Will the Mimi Luno stroller fit in my car boot? A: The Mimi Luno stroller features a compact fold designed to fit most standard vehicle boots. As boot sizes vary, we recommend checking folded dimensions against your vehicle before purchase.
Q: Can I fold the stroller with the seat attached? A: Yes. The Mimi Luno stroller can be folded with the seat attached, depending on the seat position.
Q: Is the Mimi Luno stroller suitable for uneven or outdoor terrain? A: Yes. The Mimi Luno stroller is designed for everyday use across pavements, estate roads, and light uneven surfaces. Optional air filled wheels are available for families who spend more time outdoors.
Q: Can my baby sleep overnight in the carrycot? A: The carrycot is designed for supervised daytime rest and on the go use. It is not intended as a permanent overnight sleep solution.
Q: What is the maximum weight for the Mimi Luno stroller seat? A: The stroller seat is suitable for children up to 22 kg.
Infant Car Seat Safety
Q: Can my baby sleep in the infant car seat outside the car? A: The infant car seat is designed for travel use. Babies should not sleep in a car seat for extended periods outside of travel. We recommend transferring your baby to a flat sleep surface when possible.
Q: Is the infant car seat suitable for premature or smaller babies? A: The infant car seat includes a newborn insert designed to support smaller babies. If your baby was born prematurely or has specific medical needs, please consult a healthcare professional before use.
Accessories and Add Ons
Q: Are accessories included or sold separately? A: Included accessories depend on the product configuration selected. Please refer to the What Is Included section on each product page for full details.
Q: Can I purchase accessories or replacement parts later? A: Yes. Mimi Baby accessories and replacement parts are available separately, allowing you to adapt your setup as your needs change.
Orders, Delivery, and Support
Q: How will I know when my order has been dispatched? A: You will receive a confirmation email once your order has been dispatched and is on its way to you.
Q: Can I collect my order in person? A: At this time, Mimi Baby orders are delivered via courier only.
Q: How can I contact Mimi Baby for support? A: Our customer care team is available via • Email at hello@mimibaby.co.za • WhatsApp at +27 69 450 5359
Please note that we provide support via email and WhatsApp only.
Fits well on peg perego book fold pram and used on international flights with no problem.
Excellent service, was express shipped from CPT to Jhb overnight, ordered in the afternoon and received the next morning.
Mimi also included an awesome gift which fitted onto our pram.
Thank you so much for the wheels and the wonderful spruce package
Thank you so much for the wheels and the wonderful spruce package. We can't wait to use it as soon as baby comes. We see its a newer version than the ones that were on before. Its also very easy to attach, clips on conveniently.
N
Mimi play mat - Grey and White Nhlanhla Mthethwa
This play mat is a game-changer for us. It's large enough for our twins to play together, and keeps them engaged.
Fits well on peg perego book fold pram and used on international flights with no problem.
Excellent service, was express shipped from CPT to Jhb overnight, ordered in the afternoon and received the next morning.
Mimi also included an awesome gift which fitted onto our pram.
