Warranty support
Tell us what is happening
Submit the product details, purchase information and supporting photos or files below. Our South African support team will review the information and contact you with the appropriate next step.
Identify the product
Select the affected Mimi Baby product and tell us which component is involved.
Describe the issue
Explain what you noticed, when it started and whether the affected component remains usable.
Add supporting details
Upload clear photos, an optional video where relevant and your proof of purchase.
Important safety note
If your concern relates to the AVARO infant car seat, ISOFIX base, harness, buckle or the structural integrity of the stroller, please stop using the affected component until Mimi Baby has reviewed the issue.
Mimi Baby products are covered by a two-year warranty, subject to the applicable warranty terms. Submitting this form allows us to assess the issue and does not automatically confirm warranty coverage.