Terms of service
Last updated: 25 May 2026
Welcome to Mimi Baby.
This website is operated by Mimi Baby and managed by The Mimi Collective (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Mimi Baby.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website, including our Privacy Policy, Returns and Refunds Policy, Shipping Policy and Warranty Policy.
If you do not agree to these terms, you may not access the website or use our services.
Use of our website
By using this website, you confirm that you are legally able to enter into a binding agreement under South African law.
You agree not to use our website, products or services for any unlawful purpose or in a way that violates any applicable laws, regulations or third-party rights.
Any breach of these Terms of Service may result in suspension or termination of access to our website or services.
Online store
Our website allows you to browse and purchase Mimi Baby products online.
We reserve the right to refuse, limit or cancel orders where reasonably necessary, including where:
- Product availability is limited
- Pricing, product or listing errors occur
- Payment cannot be verified
- Delivery details are incomplete or incorrect
- Orders appear to be placed for resale, distribution or misuse
- Fraud, abuse or suspicious activity is suspected
If an order is cancelled, we will notify you using the contact details provided at checkout.
Product information
We make every reasonable effort to display product information, images, pricing, availability and descriptions as accurately as possible.
However, colours, fabrics, finishes and product details may appear differently depending on your device, screen settings, lighting and photography.
Product descriptions, pricing, promotions and availability may change without notice.
Product use must always follow the relevant product manual and safety guidance supplied with the product.
Product standards and use
Mimi Baby products may include different components with different standards and intended uses.
AVARO is the R129 / i-Size infant car seat component for rearward-facing vehicle travel from 40 to 87 cm and up to 13 kg.
The LUNO stroller and carrycot are separate components from AVARO and are not vehicle child restraints.
The carrycot is intended for lie-flat newborn outings outside the vehicle and must not be used for car travel.
Always follow the relevant product manual, vehicle manual and product guidance before use.
Pricing and payments
Prices are displayed in South African Rand unless otherwise stated.
Payment must be completed at checkout using one of our approved payment providers.
We reserve the right to correct pricing errors and cancel orders where incorrect pricing has been applied.
Promotions, discounts and offers may be changed, limited or withdrawn at any time unless otherwise stated.
Shipping and delivery
Delivery timelines are estimates only and may vary due to factors outside our control, including courier delays, weather conditions, peak periods, public holidays or regional access limitations.
Ownership and risk in the goods pass to you upon delivery.
Please review our Shipping Policy for full delivery details.
Returns, refunds and warranty
Returns and refunds are governed by our Returns and Refunds Policy.
Faulty products or manufacturing concerns are handled in accordance with our Warranty Policy and applicable South African consumer protection law.
Nothing in these Terms of Service limits your statutory rights under applicable consumer law.
Third-party services
Our website is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.
We may also use third-party service providers such as payment processors, courier partners, email platforms, analytics providers and customer support tools.
These providers operate under their own terms, privacy policies and service conditions. We are not responsible for the content, practices or services of third-party websites.
User content and feedback
If you submit feedback, reviews, ratings, photos, videos, comments or other content to Mimi Baby, you grant Mimi Baby permission to use that content for operational, website, customer support, marketing and brand communication purposes, unless you tell us otherwise in writing.
You confirm that any content you submit is lawful, accurate and does not infringe the rights of others.
We may edit reviews or feedback for length, clarity or formatting, but we will not intentionally change the meaning of your feedback.
We reserve the right to remove content that is inappropriate, misleading, unlawful or inconsistent with our brand standards.
Personal information
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act.
Limitation of liability
To the extent permitted by applicable law, Mimi Baby, The Mimi Collective (Pty) Ltd and their directors, employees, contractors and service providers will not be liable for any indirect, incidental, special or consequential loss arising from the use of our website, services or products.
Nothing in these Terms limits liability where such limitation is not permitted under South African law.
Indemnification
You agree to indemnify and hold harmless Mimi Baby, The Mimi Collective (Pty) Ltd and their directors, employees, contractors and service providers against any claims, losses, damages or expenses arising from your misuse of the website, breach of these Terms, unlawful conduct or infringement of third-party rights.
Termination
We reserve the right to suspend or terminate access to our website or services if these Terms are breached or if misuse, fraud or unlawful activity is suspected.
Obligations incurred before termination remain enforceable.
Governing law
These Terms are governed by the laws of the Republic of South Africa.
Changes to these terms
We may update these Terms of Service from time to time to reflect changes in our operations, services, legal requirements or website practices.
The most current version will always be available on this page. Continued use of the website after changes are published constitutes acceptance of the updated terms.
Contact information
If you have any questions about these Terms of Service, please contact us:
Email: hello@mimibaby.co.za
The Mimi Collective (Pty) Ltd
Durbanville, Cape Town
South Africa