SUPPORT & GUIDANCE

We’re here to help.

Speak directly with the Mimi team for product guidance, travel system support, installation help, warranty assistance and everyday family travel questions.

WhatsApp Support Explore Guides

PRODUCT GUIDANCE

Travel system help

Configuration guidance, newborn suitability, compatibility support and everyday travel recommendations.

SAFETY SUPPORT

ISOFIX & installation

R129 guidance, rear-facing recommendations and safer installation support for growing families.

ORDERS & DELIVERY

Shipping & warranty

Delivery timelines, warranty guidance, product care and after-purchase assistance.

RESOURCES

Manuals & guides

Instruction resources, product walkthroughs and educational safety content for new parents.

SOUTH AFRICAN SUPPORT

Personal support from Mimi.

We aim to respond as quickly as possible during working hours. For faster assistance regarding compatibility, installation or product configuration, WhatsApp support is usually the quickest option.

EMAIL SUPPORT hello@mimibaby.co.za General enquiries, product support and after-purchase assistance.

WHATSAPP SUPPORT Start a WhatsApp conversation Product guidance, compatibility support and quicker everyday assistance from the Mimi team.

GUIDES & RESOURCES Installation & safety resources Explore Mimi guides, stroller guidance and safety information before purchasing.

Contact Mimi.

7-Day Returns

Unused items in original packaging

12-Month Warranty

Manufacturing fault coverage

SA-Based Support

Email & WhatsApp assistance

R129 & ISOFIX Ready

European-tested safety systems